Who is responsible for this website

CNC Plasma Machine is the trading identity presented on this website for enquiries about built-to-order CNC plasma machines and related options. The website operator is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401, which manages the site and processes personal information needed for its operation and for enquiry handling.

Where the Protection of Personal Information Act, 4 of 2013 applies, personal information is processed lawfully and for a defined purpose connected to the services shown on this website. This policy applies to information submitted by a visitor, customer representative or other authorised contact person.

Information we collect

We collect information that you choose to provide through our contact form, and limited technical data created when you browse the site. The information collected depends on what you send and how you use the website.

Name and surname.
Company name and job title, where relevant.
Town, province and delivery or installation location.
Contact details supplied in an enquiry.
Machine requirements, bed size, option codes and project notes.
Website usage data such as browser type, device information, IP address, pages viewed and basic cookie data.

Please do not send personal information that is not needed for a machine enquiry or website request. If you submit information about another person, you confirm that you are entitled to do so.

Why we process personal information

Personal information is used only where there is a lawful reason to do so under POPIA. In most cases, the information is needed to answer a product enquiry, prepare a quotation, arrange delivery or commissioning, maintain website security, or meet legal and record-keeping duties.

To receive and assess enquiries for standard-bed CNC plasma machines and option codes.
To contact an authorised representative about a requested quotation, order, delivery or commissioning matter.
To keep internal records linked to sales, installation and operator training.
To improve site performance, diagnose faults and prevent misuse of the website.
To comply with tax, accounting and other legal obligations.

We do not sell personal information to third parties. Information is not collected for unrelated mass marketing purposes.

Sharing and storage of information

Personal information may be shared only where this is necessary for website hosting, security monitoring, analytics, administration, delivery planning, commissioning arrangements or legal compliance. Any such sharing is limited to what is reasonably required for that function.

Information may be stored in electronic systems and routine business records used for website administration and customer enquiries. Reasonable technical and organisational measures are applied to protect information against loss, unauthorised access, alteration or disclosure. No internet transmission or storage platform is completely secure, but appropriate safeguards are used for the nature of the data held.

Records are kept for as long as reasonably necessary for the purpose for which they were collected, and for any further period required by law or needed for legitimate business record retention.

Cookies and website logs

This website may use cookies or similar technologies to support core site functions and to understand general usage patterns. These tools do not automatically identify you by name, but they may recognise a device or browser session.

Essential cookies that help pages load and function properly.
Performance or analytics tools that show how visitors use the site.
Security logs that help detect abuse, suspicious traffic or technical errors.

You can usually control cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

Your POPIA rights and policy updates

Subject to applicable law, you may request access to personal information held about you, ask for correction of inaccurate information, object to certain processing, or request deletion where there is no lawful basis to retain the record. A request may also be made where you believe information has been processed unlawfully.

To exercise these rights or raise a privacy concern, please use our contact form and provide enough detail to identify the record in question. Proof of identity may be required before any personal information is disclosed, corrected or removed.

This policy may be updated from time to time to reflect legal, operational or website changes. The current version published on this page applies to the use of this website and related enquiry handling.