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Quality guarantee for all competent spares and accessories sold, will be given in which case the spare parts and accessories are used on our machines and setup by our technician or under our technician's supervision. The worth assurance is null if service parts or accessories has been fitted into 3rd party machines or put together without our knowledge ( except when accepted by management ) .
Diagnosis and new spare parts or associated equipment fitting is complimentary for machinery sold by us. After the new spares or components have been setup, our technician will certify that the clients machinery is completely working and well certified. Sending a expert to offer technical assistance, or remotely providing technical advice may be preferred when concerning 3rd-party machinery. When related to competitors machinery, we cant guarantee which steps (if any) will be taken or what information (if any) would be given by our technicians.
If our technician remotely diagnoses or proposes a extra replacement or accessory add-on for machines that we have sold, and for unused or extra spare parts or associated equipment, we will provide you with a 100% remuneration once the client send the spare parts or accessories back in its primary condition.
Would you desire that we go to your establishment for a spare- replacement or add-on fitments for machines that we have sold, we shall not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. Clients are chosen to make all adjustments for the technician to be picked up and sent back. If you should prefer for us to navigate to you, the existent percentage is R 9.95/km increased by the driving span between our warehouse and your place.