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We give a worth guarantee for licensed service parts and accessories sold except when the service parts or accessories is utilized on our machinery and installed by our technician or under our specialist's supervision. Unless when accepted by management, the quality warranty will be invalid if service parts or accessories has been constructed into 3rd party machinery or setup without our acknowledgement.
Accessory or new service parts installments and diagnosis for machinery bought from us is free. Our experts will insure that the clients machines is fully functional and well certified after the new spare parts or associated equipment has been fitted. Sending a specialist to provide technical services, or remotely providing technical advice may be preferred when in relation to other companies machinery. Sadly, we can't, when regarding 3rd-party machinery, guarantee which actions (if any) will be taken, or advice (if any) will be given by our technicians.
If a remote diagnoses for spare - replacement or accessory add-on for our machinery that we have sold, or for unused or redundant service parts or accessories is made by our technician, we will provide the client with a 100% reimbursement once the client send the spare or components in its original order.
A labour fee will not be charged would you desire that we come to your premises for a spare- replacement or add-on fitting for machinery that we have sold, even though travel costs and accommodation fees will be required if suitable. We prefer that you arrange for the technician to get picked up and sent back. R 9.95/km increased by the driving distance between our warehouse and your premises, is the ongoing amount payable and applicable should you wish for us to travel to you.