The products that you purchase may vary in patterns, hue or other features as all photo's are for display occasions only. We reserve the power to entitle prime trademarks and specs while abolishing or upgrading slight trademarks. Without the genuine packaging, we may also suggest to put away or move the service parts or associated equipment.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: We present a worth assurance for competent spare parts and accessories sold only when the spare parts or accessories is used on our machines and installed by our specialist or under our technician's supervision. The value warranty is void if service parts or accessories have been fitted into other company's machinery or put together without our knowledge ( except when pre-approved by the company ) . We provide a quality warranty in respect of qualifying spare parts and accessories, which are sold for use in our machines and installed by our technician or under our technician's supervision. The quality warranty covers, and is accordingly limited to, defects arising from faulty materials or poor craftsmanship in relation to production and manufacture of the spare part or accessory in question. For the avoidance of doubt, it is recorded that the quality warranty shall not render us liable, nor do we accept any liability for faults or defects arising from (i) common wear and tear from the use of the machine and or parts or accessories or (ii) the misuse of the spare parts and accessories. We will specify on our website whether the spare parts or accessories qualify as qualifying spare parts or accessories. The quality warranty shall not apply in respect of any spare part or accessory not specifically designated as a qualifying spare or accessory on our website. The quality warranty shall automatically lapse if the spare parts or accessories have been fitted into a third-party machine (i.e. a machine not sold by us) or if the spare parts or accessories are installed, repaired or modified by a person other than our technician or under our technician's supervision, unless management otherwise agreed in writing.
Free Installation: Associated equipment or new spare parts fitting and diagnosis for machines bought from us is free. After the new spare parts or components have been fitted, our specialist will insure that your machinery is perfectly operative and well tested. Sending a technician to supply technical assistance, or remotely providing technical information can be preferred when in regards to other companies machines. Regretfully, we cannot, when concerning competitors machinery, guarantee which steps (if any) will be taken, or guidance (if any) will be given by our technicians. The installation and diagnosis of new spare parts or accessories sold by us shall be free of charge (save for the call out rates to the extent applicable) for all machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spare parts or accessories have been installed. We will provide technical advice remotely and/or send technician(s) to provide technical assistance in respect of third-party machines (i.e. machines not sold by us), only by way of written agreement. Whilst we try our best to ensure customer satisfaction we unfortunately do not provide installation nor support whatsoever for all spare parts used for machines not from us. We cannot guarantee, and shall take no responsibility for, any actions taken, or advice mentioned on our websites, or advice given by our technicians in respect of any third-party machines.
Money Back Guarantee: If a remote recommendation for extra - replacement or component add-on for our machinery that we have sold, or for new or extra spares or associated equipment should be made by our technician, we will supply the client with a complete remuneration once you send the service parts or components in its original state. If our technician remotely diagnoses a machine sold by us and proposes a spare part replacement or accessory add-on which proves to be unused or redundant during the installation and subsequent diagnoses, we will provide you with credit to the value of the unused or redundant spare parts or accessories, upon the return of the spare part or accessory to us, in its original condition/packaging, within 30 days from the date on which the spare part or accessory was purchased. The credit can be utilised in respect of any subsequent purchase from us or to settle (or partially settle) any amount owing to us, provided that the funds shall not be repaid or refunded in any manner.
Call-out Installation & Travel Cost: Accommodation fees and travel costs will be charges should you desire that we come to your property for a spare- replacement or add-on installations for machines that we have sold, even though a labour costs will not be requested. We suggest that you arrange for the technician to get picked up and sent back. R 9.95/km increased by the traveling distance between our workplace and your property, is the current amount payable and suitable should you choose for us to travel to you. Call-outs will be attended to at our earliest availability on a first come first serve booking basis, subject to the availability of parts and provided that you have accepted our quotation for such setup, repair, installation or part replacement services, within a period of 5 years. Unless you arrange for our technician to be collected from, and dropped off at, our premises at your own cost, our standard call-out rates shall apply. We charge a rate R 9.95 per kilometre for each kilometre of driving distance between our nearest branch and your premises. Whilst we try to keep our website updated, our call-out rates may vary from time by time, so kindly enquire about our call-out rate beforehand.