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We provide restricted feature guarantee on each subsystem unless stated otherwise, and on the entire machinery. Weaknesses by reason of faulty components or poor craftsmanship, are covered by the feature guarantee. Everyday wear and tear or mis-usage of your component is not our liability. Therefore aforementioned shall not be covered by our guarantee. Of course, deterioration that are not covered under warranty can regularly be repaired at a minimum cost. Quotations will be readily available upon appeal.
Routine service is required by the machine(s) you are going to purchase. Common decrement restoration at a minimum cost, reviewing and calibration as well as everyday cleaning are enclosed in the service plan. It is necessary that your machine(s) is fixed within the equivalent of twice that period, if you do not service your machinery within the recommended service period, otherwise your service guarantee will be null and not viable. This is to say, you have to get your machine fixed within every six month period, if we suggested that your machinery is fixed once every three months or your guarantee will not be credible.
Whenever a service is provided at your establishment by a technician, it refers to a call-out. Except when the call-out is concealed by each and every time of the above named plans or confirmed by the managers, a call-out cost will be required. At the instant of this quotation, one technician for 1 day is R 1 499.00 for weekdays, R 4 995.00 for Saturdays as well as R 9 995.00 for resting days or Public Holidays.Touring costs to your property including settlement if essential, are on your account, coupled with the call-out cost. The technicians required plans to be carried out to get picked up including sent back, are preferred to be carried out by you. The existing rate is R 9.95/kilometer increased by the traveling distance between our workshop including your establishment, should you recommend for us to travel to you.Those fees may differ extent by point without notice, so beneficially inquire about call out and touring costs in advance.
Whether you would like to find out if the machinery is set to operate optimally, or you simply want our technician to take a look at your machinery for your satisfaction, our assistance plan is suited for you. We will not require any cost for the specialist we provide. Our specialist will be able to supply you with advice on if an back-up or further servicing or spare parts reinstatement is needed or if everything is in order. Bookings should be made for repairs or intense labour operate to be carried out at your/our quickest availability as no adjustments or any such labour services will be practised during servicing visits.
With all our mainline of machines a individual barcode is sold. Review thus you will evermore be able to,in any manner and at any instant, review the machines warranty information and maintenance history on our webpage or while disconnected. By using the barcode we honour our machinery's warranty and assistance. This ensures your maximal comfort on both the service and resell of your machines.